Terms and

Conditions

Terms & Conditions

Last updated: 12/01/2026

1. Overview

These Terms and Conditions (“Agreement”) govern all creative services provided by Citrues Creative Agency (“we”, “us”, or “our”) to the client (“you”). By engaging our services, you agree to these terms in full.

2. Services Provided

We offer creative services including, but not limited to:

  • Branding and visual identity

  • Web design and development

  • Social media design and content

  • Marketing and strategy

  • Graphic design

All services will be outlined in a formal quote, proposal, or invoice prior to commencement.

3. Project Scope and Additional Work

The project scope will be clearly defined in your approved proposal.

Any work outside this scope will be charged at an additional cost, to be agreed upon separately in writing.

4. Client Responsibilities

You agree to provide us with all necessary content (copy, images, and business information) or clear direction on where we can obtain it.

We accept no responsibility for delays if we are unable to begin or continue work due to missing or unsuitable materials.

If you cannot supply the required content, we will attempt to source what is needed; however, we are not liable for errors or omissions resulting from incomplete or inaccurate information.

5. Proofs and Approvals

Where applicable, a proof (draft) will be provided for review. You will be asked to approve the final design verbally, via email, or in writing.

Approval of a proof constitutes full acceptance of its design and content.

Once a proof is signed off, no further changes can be guaranteed, and Citrues Creative Agency accepts no liability for any errors or dissatisfaction identified after approval.

Signing off a proof means full payment is required, even if issues arise later, as long as the final product matches the approved version. This is your final opportunity to make changes.

6. Revisions and Amendments

Standard packages include one to two rounds of revisions, as detailed in your quote.

Minor changes (for example, updated contact details) are included at no extra cost throughout your contract.

Major changes (for example, new pages, new features, or image sourcing) are not included and will be quoted separately.

7. Payment Terms

  • A non-refundable deposit (typically 50%) is required to begin work.

  • The remaining balance is due upon completion, before release of final deliverables.

  • All invoices are due within 30 days from the invoice date unless otherwise agreed in writing.

  • Late payments may incur a 5% fee every 7 days overdue.

  • All prices are quoted in GBP (£).

8. Cancellation, Ownership, and Portfolio Use

If you cancel the project after work has started, the deposit is non-refundable.

Any work completed up to cancellation will be invoiced proportionately.

Upon full payment, you gain full rights to the final, approved deliverables.

Citrues Creative Agency reserves the right to display completed work in its portfolio, social media, and marketing materials, unless requested otherwise in writing before the project begins.

9. Copyright and Supplied Material

Unless otherwise agreed in writing, Citrues Creative Agency retains full copyright over all general and commissioned creative work.

If you supply material, you confirm that you have the necessary rights to do so. You agree to indemnify us against any claims arising from the use of such material.

10. Content Restrictions

We reserve the right to decline any content that is illegal, libellous, offensive, or infringes the rights of any third party.

You agree to indemnify us for any legal or financial issues resulting from such content.

11. Limitation of Liability

We are not liable for:

  • Delays caused by incomplete client input

  • Errors in approved proofs

  • Losses arising from delays in delivery or third-party services

  • Any indirect, incidental, or consequential damages

12. Force Majeure

We are not responsible for delays or lack of performance caused by events beyond our control, including, but not limited to, natural disasters, strikes, power outages, supply chain disruptions, or legal restrictions.

13. Confidentiality and Data Protection

All client information is treated as confidential and handled in accordance with the UK Data Protection Act and GDPR.

We do not share your information with third parties without consent, unless legally required.

14. Governing Law

This Agreement is governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.